Can hotels refuse customers even if there is room available?

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    answered on 13/01/2013

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    Yes certainly. Although the general principle is that hotels are bound to provide accommodation for fee-paying customers, but they are not bound to do so at all risks and all costs. For a start, hotels are mandated by regulations to refuse rooms to persons of bad character. Further, hotels also cannot permit any gaming, drunkenness, drug abuse or disorderly conduct to take place on its premises. This probably means that the hotel can refuse customers who reasonably seem prone to exhibit such tendencies. Quite apart from those regulations, hotels can also refuse guests who are unwilling or unable to pay for a room or if the occupancy of the guests would exceed the hotel’s maximum capacity.

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