I was given a 3 day cooling period that ends on a weekend. is it fair that merchant (not a retailer) deems I did not meet the 3 day cooling period and refused full refund?

Answer :

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    answered on 07/07/2016

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    It is not a question of fairness. If the product you purchased is regulated under the Consumer Protection Fair Trading Act, then they are required to give you a five working days cooling off period. If they failed to do so, then they would be in breach. If the product is not regulated, then this depends on the terms of the contract you signed.

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